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32 Solving Problems
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Modem Problems
HINT: Connect the
modem to an analog
telephone jack only. The
modem does not operate
while it is connected to a
digital telephone network.
REINSTALL THE SCANNER DRIVER — Reinstall the scanner driver. See the
scanner documentation for instructions.
CHECK FOR INTERRUPT REQUEST CONFLICTS — See page 47.
CHECK THE CONNECTION — Verify that the telephone line is connected to
the green jack on the modem. (The green line-in jack has either a LINE IN label
or a connector-shaped icon next to it.) Make sure you hear a click when you insert
the telephone line connector.
CHECK THE TELEPHONE JACK — Disconnect the telephone line from the
modem and connect it to a telephone. Listen for a dial tone.
CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK —
If you have other telephone devices sharing the line, such as an answering
machine, fax machine, surge protector, or line splitter, then bypass them and
connect the modem directly to the telephone wall jack with the telephone line.
CHECK THE TELEPHONE LINE — Try using a different telephone line. If you
are using a line that is 10 ft (3 m) or more in length, try a shorter one.
9p915bk0.book Page 32 Thursday, April 4, 2002 9:26 AM