3-12 Troubleshooting Analysis Guide (TAGs)
TAG 010: Upper Cassette Malfunction
Error Code: 010
Possible Causes: Cassette empty
Paper incorrectly loaded
Possible Defects: Upper paper empty actuator
Upper paper empty sensor
Upper cassette tray
Upper pressure lever
Upper cassette release cam
Upper cassette release latch
Upper cassette release lever
Spring
Connectors/wiring
PCL board
1
Make sure paper is in the upper cassette.
• Make sure the paper is loaded correctly so that the side and rear guides are positioned securely
against the paper in the cassettes.
• Power-on-reset the printer.
• Run test prints.
Is error code 010 displayed?
No: The paper was loaded incorrectly. Turn to TAG 002: Check & Problem Resolution.
Yes: Continue.
2
Check upper cassette:
• Remove the upper cassette.
• Inspect the upper paper empty sensor actuator for binding, or for a damaged or broken part.
Is it in good working order?
No: Replace the actuator, then turn to TAG 002: Check & Problem Resolution.
Yes: Continue.
3
Check voltage:
• Open the rear door and install an interlock by-pass tool.
• Check the voltage from TP3-15 to ground on the PCL board.
• Activate the upper paper sensor actuator manually.
Does the voltage change from 0 Vdc to +12Vdc?
No: Replace the upper paper empty sensor, then turn to TAG 002: Check & Problem Resolu-
tion.
Yes: Continue.
