3-158 Troubleshooting Analysis Guide (TAGs)
TAG 802: Prints With Voids or White Spots
Error Code: 802
Possible Causes: Wrong weight or type of paper loaded
Possible Defects: Photoconductor unit
Developer unit
1
Perform the every-call cleaning procedure.
• Confirm that the paper in the cassettes meets paper specifications, outlined in the Guide to
Operations manual.
• Turn the printer on.
• Run test prints.
Has the problem been resolved?
No: Continue.
Yes: Contamination was at fault. Turn to TAG 002: Check & Problem Resolution.
2
Check the voltages, as outlined in Chapter 9, “General Printer Maintenance”.
Are the voltages correct?
No: Replace the high voltage power supply unit, then turn to TAG 002: Check & Problem
Resolution.
Yes: Continue.
3
Have the photoconductor unit, developer unit, and fuser unit been replaced
recently?
No: Continue.
Yes: Refer to the Chapter 4, “Print Quality Samples”. Compare the test prints with the print
samples and identify a sample having the same print flaw as the test prints; turn to the
TAG listed under the sample.
4
Replace the photoconductor unit and main charger.
• Run test prints.
Has the problem been resolved?
No: Reinstall the original photoconductor unit and main charger, and continue.
Yes: Turn to TAG 002: Check & Problem Resolution.
5
Replace the developer unit and toner cartridge.
• Run test prints.
Has the problem been resolved?
No: Reinstall the original developer unit and continue.
Yes: Turn to TAG 002: Check & Problem Resolution.
