Troubleshooting Analysis Guide (TAGs) 3-189
TAG 813: Residual Images on Prints
Error Code: 813
Possible Defects: Cleaner unit drive belt
Cleaner unit
High voltage unit
Photoconductor unit
Erase lamp assembly
Developer unit
1
Turn the printer off and unplug the power cord.
• Perform the every-call cleaning procedure, described in Chapter 9, “General Printer Mainte-
nance”.
• Turn the printer on.
• Run test prints.
Has the problem been resolved?
No: Continue.
Yes: Contamination was at fault. Turn to TAG 002: Check & Problem Resolution.
2
Open the printer’s back cover.
• Remove the paper feed drive cover.
• Check the cleaner unit drive belt.
Is the belt attached?
No: Repair or replace the cleaner unit drive belt, then turn to TAG 002: Check & Problem
Resolution.
Yes: Continue.
3
Check the voltages, as outlined in Chapter 9, “General Printer Maintenance”.
Are the voltages correct?
No: Replace the high voltage power supply unit, then turn to TAG 002: Check & Problem
Resolution.
Yes: Continue.
4
Have the cleaner unit, developer unit with new toner cartridge, and photoconductor
unit been replaced recently?
No: Continue.
Yes: Go to #8 in this TAG.
5
Replace the cleaner unit.
• Run test prints.
Has the problem been resolved?
No: Reinstall the original cleaner unit and continue.
Yes: Turn to TAG 002: Check & Problem Resolution.
