Intel 800 Chipper User Manual


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Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driver 3
1.
S
COPE OF
T
HIS
D
OCUMENT
......................................................................................................................................5
2.
H
OW TO
I
DENTIFY THE
O
PERATING
S
YSTEM
V
ERSION
...............................................................................................5
3.
H
OW TO
I
DENTIFY THE
I
NTEL
C
HIPSET
......................................................................................................................7
4.
I
NTEL
® C
HIPSET
S
OFTWARE
I
NSTALLATION
U
TILITY FOR
I
NTEL
C
HIPSETS
.....................................................................8
4.1 D
ESCRIPTION
...................................................................................................................................................................8
4.2 D
O
Y
OU
N
EED THE
I
NTEL
C
HIPSET
S
OFTWARE
I
NSTALLATION
U
TILITY
?.........................................................................8
4.3 O
BTAINING AND
I
NSTALLING THE
I
NTEL
® C
HIPSET
S
OFTWARE
I
NSTALLATION
U
TILITY
.................................................9
4.4 C
ONFIRMING THE
I
NTEL
® C
HIPSET
S
OFTWARE
I
NSTALLATION
U
TILITY IS
I
NSTALLED
..................................................10
5. T
ROUBLESHOOTING
.......................................................................................................................................................11
5.1 Symptom: System Locks Up During Restart.......................................................................................................11
5.2 Symptom: After Reboot, Windows* Cannot Find ESDI_506.PDR File .............................................................11
5.3 Symptom: After Reboot, Windows Cannot Find UHCD.SYS, USBD.SYS, and/or USBHUB.SYS Files .........11
5.4 Symptom: After Reboot, Windows Cannot Find ISAPNP.VXD File
..............................................................11
6. I
NTEL
® U
LTRA
ATA S
TORAGE
D
RIVER
....................................................................................................................12
6.1 D
ESCRIPTION
............................................................................................................................................................12
6.2 D
O
Y
OU
N
EED THE
I
NTEL
® U
LTRA
ATA S
TORAGE
D
RIVER
?...................................................................................12
7.0 O
PTION FOR
U
SERS WITH
W
INDOWS
* 95
AND
/
OR
I
NTEL
® 440
XX
/430
XX
C
HIPSET
...................................................12
8. U
SING THE
I
NTEL
® U
LTRA
ATA S
TORAGE
D
RIVER
..................................................................................................13
8.1 S
YSTEM
R
EQUIREMENTS
...........................................................................................................................................13
8.2 S
TEPS TO TAKE BEFORE INSTALLING THE
I
NTEL
U
LTRA
ATA S
TORAGE
D
RIVER
.......................................................13
8.3 R
ESOLVE
C
ONFLICTS IN
D
EVICE
M
ANAGER
..............................................................................................................13
8.4 O
BTAINING AND
I
NSTALLING THE
I
NTEL
® U
LTRA
ATA S
TORAGE
D
RIVER
..............................................................14
8.5 U
NATTENDED
I
NSTALLATION
U
NDER
W
INDOWS
NT* 4.0 ........................................................................................14
8.6 I
NSTALLATION
U
NDER
W
INDOWS
* 2000..................................................................................................................15
8.7 I
SSUES
D
URING
I
NSTALLATION
.................................................................................................................................16
8.7.1 Symptom: Incompatible Hardware......................................................................................................................16
8.7.2 Symptom: Operating System Not Supported
..................................................................................................16
8.8 DMA C
HECKBOX
S
ETTING
N
OT
A
VAILABLE IN
W
INDOWS
* 98................................................................................17
8.9 C
ONFIRMING THE
I
NTEL
U
LTRA
ATA S
TORAGE
D
RIVER FOR
W
INDOWS
* 98
IS
I
NSTALLED
......................................18
8.10 C
ONFIRMING
I
NTEL
U
LTRA
ATA S
TORAGE
D
RIVER FOR
W
INDOWS
NT* 4.0
IS
I
NSTALLED
.....................................19
8.11 W
INDOWS
NT 4.0 SCSI A
DAPTERS
'D
RIVERS
' T
AB
I
NDICATES
'N
OT
S
TARTED
'........................................................20
8.12 U
NINSTALLING THE
I
NTEL
U
LTRA
ATA S
TORAGE
D
RIVER
.......................................................................................21
8.13 W
INDOWS
* 98
AND
W
INDOWS
98 S
ECOND
E
DITION
(SE) ........................................................................................21
8.14 W
INDOWS
NT* 4.0...................................................................................................................................................21
9. I
NTEL
® U
LTRA
ATA C
OMPANION
...........................................................................................................................22
9.1 D
ESCRIPTION
............................................................................................................................................................22
9.2 U
SING THE
I
NTEL
® U
LTRA
ATA C
OMPANION
..........................................................................................................22
9.3 P
RIMARY
C
HANNEL
M
ASTER
D
EVICE
.......................................................................................................................24
9.4 U
NPOPULATED
M
ASTER
/S
LAVE ON
P
RIMARY OR
S
ECONDARY
C
HANNEL
.................................................................24
9.5 C
HANGING
T
RANSFER
M
ODE
L
IMIT
P
ARAMETERS
....................................................................................................25
9.6 I
NDEPENDENT
C
ONFIGURATION OF
D
IFFERENT
D
EVICES ON THE
S
AME
C
ABLE
.........................................................26
9.7 T
HEORETICAL
T
RANSFER
R
ATES
A
SSOCIATED WITH
T
RANSFER
M
ODES
...................................................................29
9.8 G
ENERATE AND
V
IEW A
R
EPORT USING THE
I
NTEL
U
LTRA
ATA C
OMPANION
..........................................................31
9.9 E
XAMPLE OF
G
ENERATED
R
EPORT
U
SING THE
I
NTEL
U
LTRA
ATA C
OMPANION
.......................................................31
10. U
LTRA
ATA/66
AND
U
LTRA
ATA/100 ....................................................................................................................34
10.1 D
ESCRIPTION
............................................................................................................................................................34
10.2 S
YSTEM
R
EQUIREMENTS
...........................................................................................................................................34
11. 40 P
IN
, 80-C
ONDUCTOR
IDE C
ABLE
........................................................................................................................34
11.1 D
ESCRIPTION
............................................................................................................................................................34
11.2 D
O
I
NEED TO HAVE A
40 P
IN
, 80-
CONDUCTOR
IDE C
ABLE FOR
U
LTRA
ATA/66
AND
ATA/100?............................34
11.3 T
ROUBLESHOOTING
..................................................................................................................................................35
11.3.1 Symptom: Intel Ultra ATA Companion Incorrectly Recognizes IDE Cable...................................................35
11.3.2 Symptom: Unable to Update BIOS to Correctly Detect Cable Type...............................................................35
11.3.3 Symptom: System Will Not Boot with 40 Pin, 80-Conductor IDE Cable Installed........................................36
11.3.4 Symptom: System Performance is Slower Than Expected Using 1 Hard Drive and 1 CD-ROM...................36
11.3.5 Symptom: Difficulty Recognizing Master/Slave Devices Installed on 40 Pin, 80-Conductor IDE Cable......36
11.3.6 Symptom: Registry Access Error Message in Windows* 98 and Windows 98 Second Edition (SE).............36
11.3.7 Symptom: Corrupted Files when Using Norton* Speed Disk*.......................................................................37
11.3.8 Symptom: 'Inaccessible Boot Device' in Windows* 2000 when Using Adaptec* Easy CD Creator* .……..37
11.3.9 Symptom: CD Recording Device Not Recognized by Adaptec* Easy CD Creator* ......................................37
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