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Troubleshooting
This section helps you correct some problems that may occur.
Problem Action
Error message appears
during startup.
Turn off the printer, wait fifteen seconds and
then turn on the printer. Call Technical
Support if the error message reappears.
Does not print. Check supply.
Check ribbon.
Send a corrected format and batch packet.
Does not feed. Set wide/narrow knobs correctly.
Partially printed data. Clean the printhead.
Send a corrected format packet.
Printing shadows or
smears.
Clean the printhead.
Change supply.
Check ribbon.
Light printing. Change supply.
Adjust the print contrast.
Check wide/narrow knobs.
Check ribbon.
Heavy printing. Clean the printhead.
Change supply.
Adjust the print contrast.
Check wide/narrow knobs.
Check ribbon.
Voids in printing. Clean the printhead.
Change supply type.
Check ribbon.
Serial bar codes do not
scan.
Use a print speed of 2.5 IPS.
Adjust the print contrast.
Backing paper is
wrapped around platen
or peel roller.
Carefully remove the backing paper. Make
sure the backing paper tears at the
saw-toothed tear edge when using backfeed
and peel mode.
If you cannot fix a problem, call Technical Support.
6-2 Troubleshooting
Rev. A 10/98