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OUTLET MANAGED PDU
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Appendix B. Troubleshooting
B.1. Calling Black Box
If you determine that your Outlet Managed PDU is malfunctioning, do not attempt to
alter or repair the unit. It contains no user-serviceable parts. Contact Black Box at
724-746-5500.
Before you do, make a record of the history of the problem. We will be able to
provide more efcient and accurate assistance if you have a complete description,
including:
• The nature and duration of the problem.
• When the problem occurs.
• The components involved in the problem.
• Any particular application that, when used, appears to create the problem or
make it worse.
B.2. Shipping and Packaging
If you need to transport or ship your Outlet Managed PDU:
• Package it carefully. We recommend that you use the original container.
• If you are shipping the Outlet Managed PDU for repair, make sure you
include everything that came in the original package. Before you ship,
contact Black Box to get a Return Authorization (RA) number.