Black Box MPSH16-D20-120V Multi-tool User Manual


 
OUTLET MANAGED PDU
190
Appendix B. Troubleshooting
B.1. Calling Black Box
If you determine that your Outlet Managed PDU is malfunctioning, do not attempt to
alter or repair the unit. It contains no user-serviceable parts. Contact Black Box at
724-746-5500.
Before you do, make a record of the history of the problem. We will be able to
provide more efcient and accurate assistance if you have a complete description,
including:
The nature and duration of the problem.
When the problem occurs.
The components involved in the problem.
Any particular application that, when used, appears to create the problem or
make it worse.
B.2. Shipping and Packaging
If you need to transport or ship your Outlet Managed PDU:
Package it carefully. We recommend that you use the original container.
If you are shipping the Outlet Managed PDU for repair, make sure you
include everything that came in the original package. Before you ship,
contact Black Box to get a Return Authorization (RA) number.