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4. In the Multiple Configuration Upload dialog box, do the following:
a. Click Browse. The DX8100 Setup File Import dialog box opens.
b. Select the configuration file you want to use to update the DX8100 servers.
c. Click Open. The path to the configuration file is displayed in the Configuration File Path text box.
d. Click Upload. The configuration file is uploaded to the selected device. If there is an issue, a message dialog box opens.
Figure 193. DX8100 Update Dialog Box
5. Click Close to exit the Multiple Configuration Upload dialog box.
Figure 194. Software Upgrade Server Console
RECOVERING A PASSWORD
Upon request, Pelco can issue a password recovery code that is valid for 24 hours, on the machine for which it was issued only. To do so, the
original buyer of the system (typically the dealer) must contact Pelco Technical Support. The serial number and order number (or invoice number)
under which the unit was originally purchased, as well as the MAC address and exact date/time listed on the password recovery screen must be
provided. This must be done in writing, by fax, and the request must be accompanied by a letter from the current owner of the system stating the
following information under penalty of perjury:
• He/she is the legal owner of the system.
• The password for the system was lost.
• He/she is requesting a password reset.
Pelco will then issue a reset code that can be used for 24 hours, with the provided MAC address only.
(If possible) Use company letterhead to submit all information (the exact time, the mac address, and so forth) detailed on the “password
recovery,” including the bulleted information above.
Fax to 1-888-294-3885, attention: DX8100 Password Recovery.
