Issue Cause Solution
Unable to select the printer from
the computer
If you are using a switch box,
the printer may not be selected
for the computer.
Select the correct printer
through the switch box.
The printer’s Ready indicator
light is not lit.
Press P
AUSE
/R
ESUME
to return
the printer to the Ready state.
A printer message other than
Ready appears on the printer
control panel.
See Control panel messages.
The correct printer driver is not
installed in the computer.
Install the correct printer driver.
The correct printer and port are
not selected on the computer.
Select the correct printer and
port.
The network is not configured
properly for this printer.
Use the network software to
verify the printer’s network
configuration, or consult with
the network administrator.
The power source receptacle is
not working correctly.
Connect the printer to a
different power receptacle.
174 Chapter 8 Problemsolving ENWW
