Issue Cause Solution
Printer feeds incorrect page
size
The correct size paper is not
loaded in the input tray.
Load the correct size paper in
the input tray.
The correct size paper is not
selected in the software
application or printer driver.
Confirm that the settings in the
application and printer driver
are appropriate, since the
application settings override the
printer driver and control panel
settings, and the printer driver
settings override the control
panel settings.
The correct size paper for
Tray 1 is not selected in the
printer control panel.
From the control panel, select
the correct size paper for
Tray 1.
The paper size is not configured
correctly for the input tray.
Print a configuration page or
use the control panel to
determine the paper size for
which the tray is configured.
The guides in the tray are not
against the paper.
Verify that the guides are
touching the paper.
The custom/standard switch in
the tray is not in the correct
position.
Verify that the switch is in the
correct position for the paper
size.
Printer pulls from incorrect tray You are using a driver for a
different printer.
Use a driver for this printer.
The specified tray is empty. Load paper in the specified tray.
Tray behavior for the requested
tray is set to FIRST in the
system setup submenu of the
Configure Device menu.
Change the setting to
EXCLUSIVELY.
The paper size is not configured
correctly for the input tray.
Print a configuration page or
use the control panel to
determine the paper size for
which the tray is configured.
The guides in the tray are not
against the paper.
Verify that the guides are
touching the paper.
The Custom/Standard switch in
the tray is not in the correct
position.
Verify that the switch is in the
correct position for the paper
size.
The USE REQUESTED TRAY
setting in the printer control
panel is set to EXCLUSIVELY,
and the requested tray is empty.
The printer will not use another
tray.
Load paper in the requested
tray.
or
Change the setting from
EXCLUSIVELY to FIRST in the
Configuration Menu. This will
allow the printer to use the
paper in other trays if no paper
is loaded in the specified tray.
ENWW Paper handling problems 165
