Issue Cause Solution
Printer is on but is not receiving
data
The printer Ready indicator light
is not lit.
Press P
AUSE
/R
ESUME
to return
the printer to the Ready state.
The top cover is not closed
properly.
Close the top cover firmly.
A printer message other than
Ready appears on the printer
control panel.
See Control panel messages.
The interface cable is not
correct for this configuration.
Select the correct interface
cable for your configuration.
See
Parallel configuration or
Enhanced I/O (EIO)
configuration.
The interface cable is not
securely connected to both the
printer and the computer.
Disconnect and reconnect the
interface cable.
The printer is not configured
correctly.
See Changing printer control
panel configuration settings for
configuration information.
The interface configurations on
the printer configuration page
do not match the configurations
on the host computer.
Configure the printer to match
the computer configuration.
The computer is not working
properly.
Try using an application that
you know works properly to
check the computer, or, if
connected via the parallel port,
in DOS, type Dir>Prn at the
DOS command prompt.
The computer port that the
printer is connected to is not
configured or is not working
properly.
Run another peripheral
connected to this port to verify
that the port is working properly.
The printer has not been
correctly named for the network
or Macintosh.
Use the appropriate utility to
name the printer on the
network. For Macintosh, name
the printer from within the
Chooser menu.
ENWW Printer response problems 173
