Issue Cause Solution
Transparencies or glossy paper
will not feed
The correct paper type is not
specified in the software or
printer driver.
Verify that the correct paper
type is selected in the software
or printer driver.
The input tray is overfilled. Remove excess paper from the
input tray. Make sure the paper
does not exceed the maximum
stack height indicator mark in
Trays 2, 3, or 4. Do not exceed
the maximum stack height for
Tray 1.
Paper in another input tray is
the same size as the
transparencies, and the printer
is defaulting to the other tray.
Make sure that the input tray
containing the transparencies or
glossy paper is selected in the
software application or printer
driver. Use the printer control
panel to configure the tray to
the paper type loaded.
The tray containing the
transparencies or glossy paper
is not configured correctly for
type.
Make sure that the input tray
containing the transparencies or
glossy paper is selected in the
software application or printer
driver. Use the printer control
panel to configure the tray to
the paper type loaded. See
Configuring input trays.
Transparencies are not printed
correctly and the printer control
panel displays the 41.5
UNEXPECTED TYPE IN TRAY
error message
The OHT sensor is dirty. Clean the OHT sensor. See
Periodic cleaning.
168 Chapter 8 Problemsolving ENWW
