Issue Cause Solution
Printer will not duplex or
duplexes incorrectly (2-sided
printing)
You are trying to duplex on
unsupported paper.
Verify that the paper is
supported for 2-sided printing.
See
Supported paper weights
and sizes.
The printer driver is not set up
for 2-sided printing.
Set up the printer driver to
enable 2-sided printing.
The first page is printing on the
back of preprinted forms or
letterhead.
Load preprinted forms and
letterhead in Tray 1 with the
letterhead or printed side up
and the top of the page to the
left. For Tray 2, Tray 3, or
Tray 4, load these paper printed
side down with the top of the
page to the left. See
2-sided
(duplex) printing for more
information on 2-sided printing.
Printer model does not support
2-sided printing.
The HP Color LaserJet 5500
and 5500n printers do not
support automatic 2-sided
printing.
170 Chapter 8 Problemsolving ENWW
