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Warranty
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Direct returns may be performed according to the Xantrex Return
Material Authorization Policy described in your product manual.
For some products, Xantrex maintains a network of regional
Authorized Service Centers. Call Xantrex or check our website to
see if your product can be repaired at one of these facilities.
In any warranty claim, dated proof of purchase must accompany the
product and the product must not have been disassembled or
modified without prior written authorization by Xantrex.
Proof of purchase may be in any one of the following forms:
• The dated purchase receipt from the original purchase of the
product at point of sale to the end user, or
• The dated dealer invoice or purchase receipt showing original
equipment manufacturer (OEM) status, or
• The dated invoice or purchase receipt showing the product
exchanged under warranty
What does this warranty not cover? This Limited Warranty
does not cover normal wear and tear of the product or costs related
to the removal, installation, or troubleshooting of the customer's
electrical systems. This warranty does not apply to and Xantrex will
not be responsible for any defect in or damage to:
a) the product if it has been misused, neglected, improperly
installed, physically damaged or altered, either internally or
externally, or damaged from improper use or use in an unsuitable
environment;
b) the product if it has been subjected to fire, water, generalized
corrosion, biological infestations, or input voltage that creates
operating conditions beyond the maximum or minimum limits
listed in the Xantrex product specifications including high input
voltage from generators and lightning strikes;
c) the product if repairs have been done to it other than by Xantrex
or its authorized service centers (hereafter "ASCs");
d) the product if it is used as a component part of a product
expressly warranted by another manufacturer;
e) the product if its original identification (trade-mark, serial
number) markings have been defaced, altered, or removed.