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158 | HP Jornada 680/680e Users Guide
Troubleshooting remote connections
This section offers troubleshooting help for trying to connect
your HP Jornada to other computers. For problems commu-
nicating with your desktop, see Windows CE Services Help.
Unable to dial out using the modem
Verify that the modem is installed correctly (model 680e
only) and connected to the telephone line.
If you are using the internal modem (model 680 only),
verify that you are using an analog telephone line. (Most
home telephone lines are analog, while most office tele-
phone lines are digital.)
Verify you have set dialing properties for this connection
correctly.
Check to see if the modem is waiting for a dial tone. To do
this, on the Start menu, point to Programs, point to
Communication, and then tap Remote Networking.
Select your connection, and then tap Properties on the
File menu. In the Dial-Up Connection dialog box, tap
Configure and then tap the Call Options tab. Verify
that Wait for dial tone before dialing is selected.
In certain countries you may have to clear the Wait for
dial tone before dialing check box.
Allow more time for the call to go through if you are
attempting to make an international call. On the Call
Options tab described in the previous step, clear the
Cancel the call if not connected within option or
increase the number of seconds allowed.
Able to dial out, but unable to make a proper
connection
Verify that the network you are attempting to connect
with supports PPP (Point-To-Point protocol) or SLIP
(Serial Line Internet Protocol).