975-0082-01-01 77
Warranty and Return Information
Exclusions
IF THIS PRODUCT IS A CONSUMER PRODUCT, FEDERAL LAW DOES NOT ALLOW AN
EXCLUSION OF IMPLIED WARRANTIES. TO THE EXTENT YOU ARE ENTITLED TO
IMPLIED WARRANTIES UNDER FEDERAL LAW, TO THE EXTENT PERMITTED BY
APPLICABLE LAW THEY ARE LIMITED TO THE DURATION OF THIS LIMITED
W
ARRANTY. SOME STATES, PROVINCES AND JURISDICTIONS DO NOT ALLOW
LIMITATIONS OR EXCLUSIONS ON IMPLIED WARRANTIES OR ON THE DURATION OF AN
IMPLIED WARRANTY OR ON THE LIMITATION OR EXCLUSION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION(S) OR EXCLUSION(S) MAY
NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS.
Y
OU MAY HAVE OTHER RIGHTS WHICH MAY VARY FROM STATE TO STATE, PROVINCE
TO PROVINCE OR JURISDICTION TO JURISDICTION.
Return Material Authorization Policy
For those products that are not being repaired in the field and are being
returned to Xantrex, before returning a product directly to Xantrex you
must obtain a Return Material Authorization (RMA) number and the
correct factory “Ship To” address. Products must also be shipped prepaid.
Product shipments will be refused and returned at your expense if they are
unauthorized, returned without an RMA number clearly marked on the
outside of the shipping box, if they are shipped collect, or if they are
shipped to the wrong location.
When you contact Xantrex to obtain service, please have your instruction
manual ready for reference and be prepared to supply:
• The serial number of your product
• Information about the installation and use of the unit
• Information about the failure and/or reason for the return
• A copy of your dated proof of purchase
Record these details on page 78.
Return Procedure
Package the unit safely, preferably using the original box and packing
materials. Please ensure that your product is shipped fully insured in the
original packaging or equivalent. This warranty will not apply where the
product is damaged due to improper packaging.
Include the following:
• The RMA number supplied by Xantrex Technology USA Inc.
clearly marked on the outside of the box.
• A return address where the unit can be shipped. Post office boxes
are not acceptable.
• A contact telephone number where you can be reached during
work hours.
• A brief description of the problem.
Ship the unit prepaid to the address provided by your Xantrex customer
service representative.
If you are returning a product from outside of the USA or
Canada
In addition to the above, you MUST include return freight funds
and are fully responsible for all documents, duties, tariffs, and deposits.
If you are returning a product to a Xantrex Authorized Service
Center (ASC)
A Xantrex return material authorization (RMA) number is
not required. However, you must contact the ASC prior to returning the
product or presenting the unit to verify any return procedures that may
apply to that particular facility and that the ASC repairs this particular
Xantrex product.
