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Technical support
Symantec offers two technical support options for help
with installing, configuring, or troubleshooting Symantec
products:
1 Online Service and Support
Connect to the Symantec Service & Support Web site
at http://service.symantec.com, select your user type,
and then select your product and version. You can
access hot topics, Knowledge Base articles, tutorials,
contact options, and more. You can also post a
question to an online Technical Support
representative.
1 PriorityCare telephone support
This fee-based (in most areas) telephone support is
available to all registered customers. Find the phone
number for your product at the Service & Support
Web site. You’ll be led through the online options
first, and then to the telephone contact options.
Support for old and discontinued versions
When Symantec announces that a product will no longer
be marketed or sold, telephone support is discontinued
60 days later. Technical information may still be
available through the Service & Support Web site at:
http://service.symantec.com
Subscription policy
If your Symantec product includes virus, firewall, or Web
content protection, you may be entitled to receive
updates via LiveUpdate. Subscription length varies by
Symantec product.
After your initial subscription ends, you must renew it
before you can update your virus, firewall, or Web
content protection. Without these updates, you will be
vulnerable to attacks.
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