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Frequently asked questions
Troubleshoot security protection
58
What is wrong with this Web site?
If you cannot connect to a Web site with Norton Internet
Security turned off, there might be a problem with the
Internet or your Internet service provider. If your
connection is working, it’s possible a Norton Internet
Security feature is preventing you from viewing the site.
Why can’t I post information online?
If you are unable to post information to a Web site, it may
be because Privacy Control is blocking the information.
Check the Private Information list to see if the
information that you are trying to enter is being blocked.
Why did an email message I sent never arrive?
If you choose to block an email message containing
private information, Norton Internet Security
immediately deletes the email message. Your email
program will indicate that the message was sent, but the
recipient will not receive it.
Problem Solution
It could be Cookie
Blocking
Many Web sites require that cookies be enabled on your
computer to display correctly.
It could be
Parental Control
If you have set up Parental Control to block certain
categories of Web sites, it may be blocking the site that
you are attempting to view. When Parental Control blocks
a site, it always displays a message telling you that the
site is blocked.
It could be a
firewall rule
A firewall rule might be blocking the Web site. When this
happens, you will usually see a message saying that you
could not connect.
It could be ActiveX
or Java blocking
Some Web sites display only ActiveX controls or Java
applets. If you are blocking them, nothing appears on
these sites.
It could be Content
Blocking
Sometimes blocking content on the Internet prevents an
entire Web site from appearing in your browser.
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