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Responding to emergencies
If Norton AntiVirus cannot repair a file
43
If Norton AntiVirus cannot repair a file
One of the most common reasons that Norton AntiVirus
cannot automatically repair an infected file is that you do
not have the most up-to-date virus definitions. Before
running LiveUpdate to update your virus definitions,
ensure that QuickScan is turned on (it is turned on by
default). After LiveUpdate updates your virus definitions,
QuickScan automatically checks for infections that have
processes running in memory or infections that are
referenced by start-up files and folders.
If that does not work, read the information in the report
window to identify the types of files that cannot be
repaired, and then depending on the file type, take one of
the following actions:
File type Action
Infected files with .exe, .doc, .dot, or
.xls file name extensions (any file can
be infected)
Use the Repair Wizard to solve the
problem.
For more information, see the online
Help. See “Use online Help” on
page 17.
Hard disk master boot record, boot
record, or system files (such as IO.SYS
or MSDOS.SYS) and floppy disk boot
record and system files
Replace using your operating system
disks.
NIS2005.book Page 43 Sunday, August 1, 2004 3:24 PM