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Frequently asked questions
Troubleshoot security protection
59
If your email program maintains copies of sent messages
in its Sent or Out folder, you can reopen the email
message, remove the private information, and send the
message again.
Why won’t a program connect to the Internet?
You might not be able to use a program to connect to the
Internet for any of the following reasons.
Why doesn’t Norton Internet Security notify me
before letting programs access the Internet?
If Automatic Program Control is turned on, Norton
Internet Security creates rules for programs that it
recognizes and notifies you the first time that a
recognized program accesses the Internet. You will not
be notified of subsequent access attempts.
Why can’t I print to a shared printer or connect
to a computer on my local network?
Norton Internet Security blocks the use of Microsoft
networking to prevent someone from connecting to your
computer over the Internet.
Problem Solution
The program might belong in a
category of programs that is restricted
for this account.
Determine if the program belongs in a
restricted category, and then block or
permit category access.
There is no firewall rule that lets the
program create a connection to the
Internet.
Add a firewall rule for the program.
There is a firewall rule that blocks the
program from creating a connection
to the Internet.
Modify the firewall rule for this
program to permit it to connect to the
internet.
Norton Internet Security could be
blocking your account from using this
program on the Internet.
Use Parental Control to adjust account
settings.
NIS2005.book Page 59 Sunday, August 1, 2004 3:24 PM