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Troubleshoot virus and threat protection
54
To turn off email protection
1 In the main window, click Options.
If a menu appears, click Norton AntiVirus.
2 In the Options window, under Internet, click Email.
3 Uncheck Scan incoming Email.
4 Uncheck Scan outgoing Email.
5 Click OK.
Why am I unable to send email messages?
If you get the message Norton AntiVirus was unable to
send your email message because the connection to your
email server was disconnected, your email client may be
set to automatically disconnect after sending and
receiving email messages. To resolve this issue, turn off
this option within your email client. Consult your email
client manual for instructions on how to do this.
If you are using a firewall, it may block access to the
Internet features of Norton AntiVirus.
For Norton AntiVirus to scan outgoing email messages
for viruses, it intercepts and scans the messages before
they are sent to your email provider. To resolve this
issue, turn off Norton AntiVirus outgoing email scanning.
To turn off outgoing email scanning
1 In the main window, click Options.
If a menu appears, click Norton AntiVirus.
2 In the Options window, under Internet, click Email.
3 Uncheck Scan outgoing Email.
4 Click OK.
NIS2005.book Page 54 Sunday, August 1, 2004 3:24 PM