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Troubleshoot security protection
55
Troubleshoot security protection
Check here for possible solutions to issues that might
arise with Norton Internet Security.
Does Norton Internet Security work with my ISP’s
proxy server?
Norton Internet Security works with most proxy servers.
However, you might have to change some settings to
maintain full protection.
To determine whether the Personal Firewall works
with your proxy server
1 In the main window, click Statistics.
2 In the Statistics window, click More Details.
3 Under Network, look at the All Bytes Sent and All
Bytes Received counters.
4 Use your browser to connect to a Web site.
The All Bytes Sent and All Bytes Received counters in
the Norton Internet Security Statistics window should
increase as you access Web pages. This indicates that
the Personal Firewall is correctly configured to work
with your proxy server.
5 To close the Norton Internet Security Statistics
window, on the File menu, click Exit.
If the All Bytes Sent and All Bytes Received counters stay
at 0, then the Personal Firewall is probably not
monitoring the port used by your proxy server. You need
to determine which ports your proxy server is using for
HTTP communications, and then configure the Personal
Firewall to monitor those ports.
To determine which port to monitor for HTTP
communication
1 Use your browser to connect to a Web site.
2 In the main window, click Statistics.
3 In the Statistics window, click View Logs.
NIS2005.book Page 55 Sunday, August 1, 2004 3:24 PM