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2.1. MANAGEMENT DECLARATION
Our goal is the client’s satisfaction, therefore this management has decided to
estab lish a quality and environmental policy, by means of installation a quality and
environmental management system that becomes us capable to comply the
requirements demanded by the standard ISO 9001 and ISO 14001 and by our
clients and concerned parts too.
Likewise, the enterprise management is committed to the development and
improvement of the quality and environmental management system, through:
• The communication to all the company about the importance of satisfaction
both in the client’s requirements and in the legal regulations.
• Publicizing the quality and environmental policy diffusion and meeting the
quality and environment targets.
• To carry out revisions by the management.
• To provide the needed resources.
Quality and environmental officer
The management designated person in charge of the quality and environment
department, who, independent of other responsibilities, has the responsibility and
authority to assure that the processes of the quality and environmental management
systems are established and maintained; to inform the management about the
operation of the quality and environmental management system, including areas for
improvement; and to promote the knowledge of the requirements and environmental
requirements at all levels of the organization.
The following process map represents the interaction among all the processes of
the quality and environmental system:
Fig.1:
CONTINUOUS IMPROVEMENT PROCEDURE / MANAGEMENT REVISION
INTERNAL LOGISTICS PROCESS
MAINTENANCE PROCESS
TRAINING PROCESS
QUALITY MANAGEMENT PROCESS ENVIRONMENT MANAGEMENT PROCESS
R & D PROCESS
COMMERCIAL PROCESS PRODUCTION PROCESS
TECHNICAL OFFICE PROCESS
CLIENTS
CLIENT:
- PRODUCT
- SERVICE
Process map of quality and environmental system.
2. QUALITY AND STANDARD GUARANTEE