Chapter 5 Problem Solving 202
Determining Printer Problems
Cannot access Tray 4. Ensure that the paper tray guides are adjusted correctly for
the paper size you are using (page 84
).
Printer does not
recognize Tray 4.
z Ensure the Optional 2000-sheet Input Tray has been configured in
the printer driver. Refer to page 52
for more information on
accessing the printer driver.
z Turn the printer off and then back on.
z Ensure that the cable from the Tray 4 base is plugged into the
printer. If not, turn the printer off and plug the cable into the printer,
then turn the printer back on. See page 210
for cabling
configurations.
z Make sure the power cord is plugged into Tray 4. See page 210
for
cabling configurations.
z If the printer still does not recognize Tray 4, contact your dealer or
authorized HP service provider.
Paper is not going to the
correct output bin.
z Verify that the correct output bin is selected in the printer diver. For
more information on changing printer driver settings, see the
online help.
z The paper does not meet the specifications for the output bin. See
page 256
for more information on paper specifications.
Problems with the Optional 2000-sheet Input Tray (Tray 4) (continued)
