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Warranty and Return
WA-4 975-0057-01-01
If you are returning a product from outside of the USA or Canada In addition to the
above, you MUST include return freight funds and are fully responsible for all documents,
duties, tariffs, and deposits.
If you are returning a product to a Xantrex Authorized Service Center (ASC) A
Xantrex return material authorization (RMA) number is not required. However, you must
contact the ASC prior to returning the product or presenting the unit to verify any return
procedures that may apply to that particular facility.
Out of Warranty Service
If the warranty period for your XPower Powerpack 400 and XPower Powerpack 400 Plus
has expired, if the unit was damaged by misuse or incorrect installation, if other conditions
of the warranty have not been met, or if no dated proof of purchase is available, your unit
may be serviced or replaced for a flat fee.
To return your XPower Powerpack 400 and XPower Powerpack 400 Plus for out of
warranty service, contact Xantrex Customer Service for a Return Material Authorization
(RMA) number and follow the other steps outlined in “Return Procedure” on page WA-3.
Payment options such as credit card or money order will be explained by the Customer
Service Representative. In cases where the minimum flat fee does not apply, as with
incomplete units or units with excessive damage, an additional fee will be charged. If
applicable, you will be contacted by Customer Service once your unit has been received.
Information About Your System
As soon as you open your XPower Powerpack 400 and XPower Powerpack 400 Plus
package, record the following information and be sure to keep your proof of purchase.
If you need to contact Customer Service, please record the following details before
calling. This information will help our representatives give you better service.
p Serial Number
_______________________________
p Purchased From
_______________________________
p Purchase Date
_______________________________
p Warning, Error or Panel Fault
Message
_______________________________
p Appliances operating when
problem occurred
_______________________________
p Description of problem
_______________________________
______________________________________________________________
______________________________________________________________
XPower 400 Powerpack Plus.book Page 4 Thursday, October 20, 2005 12:58 PM