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Warranty and Return
975-0057-01-01 WA-3
warranties or on the duration of an implied warranty or on the limitation or exclusion of
incidental or consequential damages, so the above limitation(s) or exclusion(s) may not
apply to you. This Limited Warranty gives you specific legal rights. You may have other
rights which may vary from state to state or province to province.
Warning: Limitations On Use
Please refer to your product manual for limitations on uses of the product.
SPECIFICALLY, PLEASE NOTE THAT THE XPOWER POWERPACK 400 AND XPOWER
P
OWERPACK 400 PLUS SHOULD NOT BE USED IN CONNECTION WITH LIFE SUPPORT
SYSTEMS OR OTHER MEDICAL EQUIPMENT OR DEVICES. WITHOUT LIMITING THE
GENERALITY OF THE FOREGOING, XANTREX MAKES NO REPRESENTATIONS OR
WARRANTIES REGARDING THE USE OF THE XANTREX
XPOWER POWERPACK 400
AND XPOWER POWERPACK 400 PLUS IN CONNECTION WITH LIFE SUPPORT SYSTEMS
OR OTHER MEDICAL EQUIPMENT OR DEVICES.
Please note that the XPower Powerpack 400 and XPower Powerpack 400 Plus is not
intended for use as an uninterruptible power supply and Xantrex makes no warranty or
representation in connection with any use of the product for such purposes.
Return Material Authorization Policy
Before returning a product directly to Xantrex you must obtain a Return Material
Authorization (RMA) number and the correct factory "Ship To" address. Products must also
be shipped prepaid. Product shipments will be refused and returned at your expense if they
are unauthorized, returned without an RMA number clearly marked on the outside of the
shipping box, if they are shipped collect, or if they are shipped to the wrong location.
When you contact Xantrex to obtain service, please have your instruction manual ready for
reference and be prepared to supply:
• The serial number of your product
• Information about the installation and use of the unit
• Information about the failure and/or reason for the return
• A copy of your dated proof of purchase
Record these details in “Information About Your System” on page WA-4.
Return Procedure
1. Package the unit safely, preferably using the original box and packing materials. Please
ensure that your product is shipped fully insured in the original packaging or equivalent.
This warranty will not apply where the product is damaged due to improper packaging.
2. Include the following:
• The RMA number supplied by Xantrex Technology Inc. clearly marked on the
outside of the box.
• A return address where the unit can be shipped. Post office boxes are not
acceptable.
• A contact telephone number where you can be reached during work hours.
• A brief description of the problem.
3. Ship the unit prepaid to the address provided by your Xantrex customer service
representative.
XPower 400 Powerpack Plus.book Page 3 Thursday, October 20, 2005 12:58 PM