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UC360 User Guide
18
Network Health
You will see a network health icon displayed when the alarm threshold is reached for packet
loss on both audio and video calls.
The icon appears in the following locations:
• upper right hand corner next to the Network Status icon
• on a conference participant
The icon will only appear if there is congestion. If the packet loss falls below the alarm threshold
during the call, the network congestion icon will disappear.
To see details while network congestion is occurring:
1. Press Menu then Settings .
2. Tap Network Congestion Info.
Ethernet Trace
The UC360 is configured to allow you to manually capture traces when network impairment or
voice quality issues are present.
1. Press Menu then Settings .
2. Tap Start Ethernet Trace.
When the Start Ethernet Trace option is selected, a trace icon appears next to the network icon
in the upper right hand corner. The trace icon will be visible for the duration of the trace, which
is one minute.
Contact the System Administrator with details of the UC360 issue. Your administrator can also
set an option so ethernet traces are captured automatically when network congestion occurs.