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Dimension One Spas - Bay Collection - Owner’s Manual
30
Troubleshooting Guide
Heating System
Symptom Problem Corrective Action
1. Temperature setting is
too low
1. Turn up the thermostat
2. Dirty filter 2. Clean filter, including inner filter screen
Does not heat
3. Flow switch malfunction 3. Call for service
1. Temperature setting is to
high
1. Turn down the thermostat
Too hot
2. High limit tripped 2. Call for service
Temperature
sensor error
message on
Control Panel
Possible temperature sensor
failure
Call for service
Hot Tub
Temperature
erratic
Water level Fill with water to approximately 6 inches below the top of the spa.
1. Too much filtration 1. Reduce the number of filter cycles and/or the filter cycle duration
2. Temperature setting too
high
2. Turn down the thermostat
Overheat error
message on
Control Panel
3. High limit or sensor
problem
3. Call for service
Electrical System
Symptom Problem Corrective Action
Will not turn on –
in any mode
No power Check circuit breaker and/or GFCI
Turns on by itself
Normal automatic daily
power filtration, or anti-
freeze cycle
No action required
Light is out
Burned out bulb Replace bulb
1. Automatic timer
has shut pump off
1. Push JETS pad again to start another cycle
Pump shuts down
unexpectedly while
in use
2. Motor over-heated
and automatic
protective device
has shut down
pump(s)
2. If pump(s) will not restart when JETS pad is pushed, call for service
Make sure that the equipment panel vent area is not blocked. Vent blockage can
cause serious damage to your equipment.
Follow instructions on-screen
If problem persists:
Warning message
appears on
Control Panel
Possible sensor errors
Call for service
Interior spa lights
always start in the
default light
sequence
Whenever the lights are
turned off they always
turn on in Color Fade
Fast mode
Normal behavior. Because both lights are synchronized together, they always
return to a “common starting point” after they have been turned off for more than
five seconds. This ensures that they will remain synchronized.