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21
Troubleshooting Tips
Please refer to this troubleshooting guide before
requesting service or contacting your dealer for assistance.
Problems and Possible Remedies
Fan will not start
Check the main circuit fuses, circuit breakers, and wall •
control position. Check all wire connections. Make
sure the power is turned off during this inspection.
Fan wobbles or shakes excessively
Be sure the canopy pin is set properly •
into the slot on the ball.
The hanger bracket may be attached too loosely. •
Make sure the hanger bracket is attached tightly to the
ceiling and the downrod assembly is secured firmly.
The downrod may be attached to the •
downrod base too loosely. Make sure all
the screws are securely tightened.
Fan is noisy during operation
Tighten the canopy screws and mounting plate •
assembly. Make sure the wire nuts inside the
canopy and switch housing are not touching
the metal parts and that they have not fallen
off the wire splices. Tighten as necessary.
Tighten the screws attaching the blade •
assemblies to the motor housing and all of
the screws in the blade assemblies.
Make sure all screws are snug but not overly tight.•
Fan does not run on low speed
If the fan is new, it may need to be “broken •
in.” Run at high speed for several days.
Care Recommendations
Fan Finishes
For cleaning, use a soft brush or lint-free •
cloth to prevent scratching the finish.
Surface smudges or an accumulation of dirt •
and dust can be removed easily using a mild
detergent and slightly dampened soft cloth. An
antistatic agent may be used (on the fan base
and blades only), but never use abrasive cleaning
agents as these will damage the finish.
Blades
Wood-finish blades should be cleaned with •
a furniture polishing cloth. Occasionally, a
light coat of furniture polish may be applied
for added protection and beauty.
For painted and high-gloss blades, surface •
smudges or an accumulation of dirt and dust can
be removed easily using a mild detergent and
slightly dampened soft cloth. An antistatic agent
may be used, but never use abrasive cleaning
agents as these will damage the finish.
No Need for Lubrication
Never lubricate this fan! The precision motor •
at the heart of your Casablanca fan features
sealed bearings that are lubricated for life.
Do not attempt to oil the motor.•
Changing Lightbulbs
Be sure to turn the power to OFF at the wall control •
or circuit breaker before changing lightbulbs.
Replace bulbs with the same type as you •
removed from the light fixture.