Troubleshooting
6
User Manual
6-21
Operation hints
The paper skews as it passes through the paper path.
Make sure that the paper
is not excessively curled. You may have to clean the paper clamp. Refer to
“Cleaning the paper tension blade, paper clamp, and drum” on page 4-13 for
details.
Frequent paper jams occur when you are using the paper tray.
Load the paper
properly into the paper tray. Use paper grades such as Book, Bond, or Text
in the paper tray. Is the paper too thick or thin for the printer? Refer to “All
about media” on page 3-24 for more details on the type of paper you can use
with the printer and for metric paper grade equivalents. Or you may need
to clean the paper-pick rollers. Refer to “Cleaning the paper-pick rollers” on
page 4-11 for details on cleaning these rollers.
Printing on both sides of the paper.
Use manual feed for the second side.
The paper jams while you are using manual feed.
Set the paper guides so that
the paper travels squarely into the printer. Feed the paper into the printer
and let the printer take the paper out of your hands. Wait at least 5 seconds
before inserting a second sheet. Is the paper too thin or thick for manual
feed?
You pressed the TEST PRINT button and did not receive a test print.
If the printer
has been idle for more than 2 hours, you must press the
TEST PRINT button
again. See “Printer standby modes” on page 6-23 for more information.
The print is wrinkled.
You may be using paper that is too thin for the printer or
have its grain running in the wrong direction. Use a different type of paper
or position the paper correctly. Paper grades such as Bond, Book, and Text
work best with the printer. Refer to the table “Guidelines for paper grade,
weight, and thickness” on page 3-26 for the metric paper grade equivalents.
When you requested Tabloid Extra media, the page doesn’t print and you get a
configuration error.
You may have only 10-Mbytes of memory; in that case,
the printer only accommodates paper up to B-size (Tabloid) or A3-size
(Metric Tabloid).
