Troubleshooting
6
User Manual
6-3
Error codes and front panel messages
A numeric code may appear in the front panel message area when the
printer detects an error. Try cycling power on the printer. If that does not
solve the problem, then call your dealer or Tektronix for assistance at
1-800-835-6100.
Some messages, such as
STANDBY, provide status information only.
Those messages do not require user intervention. Other messages, such
as
JAM — OUTPUT TRAY, require you to perform some action such as
remove a paper jam.
Caution
To avoid damaging the printer, do not turn the printer off when
any of the following messages appear in the front panel
message area: Busy Cleaning Head, Printing, or
Utilities, unless you turn the printer back on within
5 minutes.
Error codes and front panel messages
Message Action
Busy < message > No user action required.
Continue? See manual You have pressed the
CLEAN PRINT HEAD button five or
more times. See
“Using the CLEAN PRINT HEAD
button.
” If you want to continue cleaning and purge
more ink, press the button again; otherwise the
message clears in 10 seconds.
Initializing No user action required.
Interface error Turn the printer off then on again.
Jam — < location > Remove the paper jam. See the label under the top
cover for the location of the jam. The paper could be
too thick or too thin.
Jam — Internal 1. Check the 5 jam locations (see the label under the
top cover); clear if necessary.
2. If the message still displays, cycle the power.
3. Clean the drum if the message still displays.
4. If the message still displays, write down the error
code number from the front panel and call the
Customer Support Hotline or your local Tektronix
office.
