Troubleshooting
6
User Manual
6-15
5.
If cleaning the wiper does not correct the printing problem, and if
your altitude is 4500 feet (1500 meters) or more above sea level, change
the Head Drive mode:
a.
With the printer on and the Ready message displayed in the
front panel, press the
UTILITIES button to access the Utilities
mode.
b.
Press the TEST PRINT button (Next) to scroll to the Head
Drive mode. You see this message:
Head Drive: 1
Change Next
c.
Press the CLEAN PRINT HEAD (Change) button so that the
message reads:
Head Drive: 2
Change Next
d.
Press the TEST PRINT (Next) button several times to return to
the Utilities mode.
e.
Press the CLEAN PRINT HEAD button (Exit) to exit the
Utilities mode. The front panel displays the Ready message.
f.
After changing the Head Drive mode, press the CLEAN PRINT
HEAD
button to execute another purge; then make another test
print by pressing the
TEST PRINT button.
6.
If you still experience print quality problems, turn the printer off,
wait at least 2 hours, then turn the printer on again. This
“temperature cycle“ cleaning may solve the problem.
7.
If print quality problems persist after the temperature cycle, call a
service representative (refer to “If you need help” on page 6-1).
You may have a malfunctioning ink-jet.
