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Frequently asked questions
What if I have problems installing?
32
4 Follow the instructions on the Web site to get the
information you need.
If you cannot find what you are looking for using the free
online support pages, you can call Symantec to use fee-
based technical support services, or you can search the
Web site.
To search the Symantec support Web site
1 On the left side of any Web page in the Symantec
support Web site, click search.
2 Type a word or phrase that best represents the
information for which you are looking.
For tips on entering your search text, click help at the
bottom of the page.
3 Check the area of the Web site that you want to
search.
4 Click search.
What if I have problems installing?
See “Installation”
on page 9.
If you encounter any problems installing Norton
AntiVirus, try any of the following:
1 Restart Norton AntiVirus
1 Reinstall Norton AntiVirus
1 Copy the Norton AntiVirus installer from the Norton
AntiVirus for Macintosh CD to your Mac and install
from there.
You must know your administrator password to install
Norton AntiVirus.
Why does Auto-Protect fail to start?
If Auto-Protect fails to load, make sure that all engine
files and virus definitions are installed. Norton AntiVirus
Auto-Protect does not run without them.
Also, make sure that Auto-Protect is enabled.