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Responding to emergencies
What to do if a virus is found by Auto-Protect
26
What to do if a virus is found by Auto-
Protect
When a virus is found while Auto-Protect is running, an
alert displays what happened, and what your options are.
Read the alert message carefully to determine whether
you need to do anything.
To manually repair an infected file that has been
detected but not repaired
1 In the Norton AntiVirus Alert, click Yes to repair the
file.
If the file cannot be repaired, Auto-Protect
automatically quarantines it.
w Do not click No in the Norton AntiVirus Alert unless you
are sure the file is safe. If you do not repair a detected
file, it is left as it is on your computer.
Resolution Your action
Repaired infected
file
None needed.
Asks for your
approval before
repairing infected
file
Approve the repair. If you don’t repair the file, it is left
as it is on your computer.
If you have set the Auto-Protect Repair preference to
Manually repair infected files, Auto-Protect informs you
of infected files, and asks for your approval before
repairing them.
See “To manually repair an infected file that has been
detected but not repaired” on page 26.
Unable to repair
infected file
Open Quarantine.
In a few cases, Auto-Protect may not be able to repair
an infected file, whether or not you have preferences set
to Automatic Repair. With default preferences on, if
Auto-Protect cannot repair a file, it puts it in
Quarantine.
See “Repairing, deleting, and restoring files in
Quarantine” on page 28.