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SECTION 5 / TROUBLE SHOOTING GUIDE
IMPORTANT NOTICE
These instructions are primarily intended for the use of qualified personnel specifically trained and experienced
in the installation of this type of heating equipment and related system components. Installation and service
personnel may be required by some states to be licensed. Persons not qualified shall not attempt to install this
equipment nor attempt repairs according to these instructions.
MECHANICAL (FOR QUALIFIED SERVICE PERSONNEL ONLY)
PROBLEM CAUSE SOLUTION
Harmonics, or whining noise. *Debris or restriction in system........ Locate the restriction and remove. Flush system
and clean.
*Debris in gas line......................... Remove debris or blow out gas line.
Low flow.................................... Scale forming in heat exchanger - clean heat
exchanger and check pool pH and total alkalinity.
Heater going on and off Dirty filter.................................. Backwash filter.
continously. Low water level in pool.................. Raise water level.
External bypass setting out of
adjustment................................ Adjust bypass
*Pressure switch out of
adjustment................................ Adjust pressure switch
Liming or scale forming on Pool water................................. Recommended pH should be between 7.4 and
heat exchanger. 7.8, total alkalinity 100-150 PPM maximum.
Hardness 150-400 PPM maximum.
Sooting High flow rates........................... Reduce by adding manual bypass valve and
adjust by putting thermometer in header (1/4"
NPT) drain opening. Set bypass so thermometer
reads between 105° and 110°F.
*Air starvation.............................. Refer to installation instructions.
*Improper venting......................... Follow recommended installation instructions.
*Insects or debris clogging
burner intake ports...................... Clean burners.
Pilot outage. Low gas pressure........................ Adjust gas pressure.
Restricted pilot........................... Clean pilot.
Weak pilot generator.................... Replace pilot.
Yellow lazy flame Low gas pressure........................ Adjust gas pressure.
*Insects or debris clogging
burner intake ports...................... Clean burners.
Outer jacket very hot *Broken refractory caused by
(paint blistered) shipping damage or improper
combustion................................ Replace refractory panels.
Excessive sooting of heat
exchanger................................. Determine cause of sooting & correct.
Takes long time to heat Calculate temperature in °/hr......... Heat rise (°/hr.)= Heater Output
pool or spa. Pool gallonage x 8.33
or refer to heater sizing chart.
This does not take into account heat loss due
to weather.
Filter not running long enough........ Reset time clock.
Dirty filter................................... Clean filter.
Gas line or meter undersized......... Refer to installation instructions.
(* Usually occurs on initial start-up.)
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