Troubleshooting 7-7
Trouble-
shooting
7
Workstation Checklist
1. Is the workstation running the network software?
Make sure the network operating system software is loaded. If you
cannot load your network software, see your network software
documentation.
2. Is your software application correctly configured to print to the
network printer?
Make sure your software application is printing to the correct port
using the correct driver and that the port is configured correctly.
Workstation-to-Print Server Checklist
1. Is the workstation connected to the shared queue for the network
printer?
■
Use PCONSOLE to verify that a printed job is queued to the
intended queue.
■
Use PCONSOLE to verify that a print queue is not on hold.
■
Use PCONSOLE to verify the print queue is being serviced by a
print server.
2. Is Novell’s CAPTURE utility running?
Use the CAPTURE or NPRINT command to send data to the
printer.
3. Is another printer taking jobs from the queue before the new printer
can service the jobs?
Disassociate one of the 2 printers from the queue or make sure the
170X has a unique name.
0Book-asF01.book Page 7 Tuesday, August 14, 2001 2:06 PM
