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Warranty and Product Information
B–2 975-0053-01-01
Limited Warranty
What does this warranty cover? This Limited Warranty is provided
by Xantrex Technology, Inc. ("Xantrex") and covers defects in
workmanship and materials in your Xantrex Sun Tie XR. This warranty
lasts for a Warranty Period of two (2) years from the date of purchase at
point of sale to you, the original end user customer.
This Limited Warranty is transferable to subsequent owners but only for
the unexpired portion of the Warranty Period.
What will Xantrex do? Xantrex will, at its option, repair or replace
the defective product free of charge, provided that you notify Xantrex of
the product defect within the Warranty Period, and provided that Xantrex
through inspection establishes the existence of such a defect and that it is
covered by this Limited Warranty.
Xantrex will, at its option, use new and/or reconditioned parts in
performing warranty repair and building replacement products. Xantrex
reserves the right to use parts or products of original or improved design
in the repair or replacement. If Xantrex repairs or replaces a product, its
warranty continues for the remaining portion of the original Warranty
Period or 90 days from the date of the return shipment to the customer,
whichever is greater. All replaced products and all parts removed from
repaired products become the property of Xantrex.
Xantrex covers both parts and labor necessary to repair the product, and
return shipment to the customer via a Xantrex-selected non-expedited
surface freight within the contiguous United States and Canada. Alaska
and Hawaii are excluded. Contact Xantrex Customer Service for details
on freight policy for return shipments outside of the contiguous United
States and Canada.
How do you get service? If your product requires troubleshooting or
warranty service, contact your merchant. If you are unable to contact your
merchant, or the merchant is unable to provide service, contact Xantrex
directly at:
Phone:360.435.8826
Fax:360.925.5143
Email:customerservice@xantrex.com