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14.0 Troubleshooting Procedures
In the event your spa is not working the way it should, please first review
all the installation and operating instructions in this manual and check
the message on the panel display. If you are still not satisfied it is work-
ing properly, please follow the appropriate troubleshooting instructions.
Note: If any of the supply cords to the accessories are damaged, they
must be replaced by authorized service personnel.
14.1 None of the Components Operate (e.g. Pump, Light)
Check the following when none of the spa components operate
(e.g. jets pumps or light):
1. Is there power to the spa?
2. Is the household circuit breaker tripped?
3. Call your authorized dealer.
14.2 Pump Does Not Operate but Light Does
Press the JETS Button:
1. If no water movement is detected, make sure power is going to the
spa and check the water level. If it does not solve the problem, con-
tact your authorized Sundance dealer.
2. The main pump operates but no water flows to jets. Pump may not
be properly primed. This can happen after the spa is drained and
refilled. Press the JETS 1 button several times, never leaving the
motor on for more than 5 to 10 seconds at a time. Turn power off
and let the air out removing the filter cartridge. Refer to section 11.1
(page 25). Make certain you reinstall the filter cartridge before
turning on spa power and restarting the jets pump.
14.3 Poor Jet Action
1. Press the JETS 1 button to make certain the pump #1 is on.
2. Open all air control to the “on” position.
3. Check for dirty filter. Clean, if necessary.
4. Make sure jets are all the way open.
14.4 Water is Too Hot
Reduce thermostat setting.