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Nextel® Services Guide
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Customizing – Personalize your handheld to meet your individual needs. Use
Options and Profiles to customize your BlackBerry 6510. Set an alarm, lock
your keyboard to prevent unintended calls and character typing, customize
notification profiles to create a set of behaviors for your handheld to use in
certain situations such as meetings or in the car.
Advanced Security – The BlackBerry Enterprise Server uses Triple DES
encryption standards which meet most corporate security requirements for
remote email access. Triple DES encryption provides you and your IT
department the confidence that your email is secure.
Customer Care
In the unlikely event that you experience trouble with your BlackBerry 6510, or
need help with domestic customer care issues, including billing issues, general
service needs, or to order additional services, contact Nextel Customer Care.
You can contact Nextel Customer Care conveniently from your
handheld. Just scroll to the nextel.com icon on your Home screen and
click your trackwheel. From there, you can access your account
balance or send an email to Customer Care.
Visit nextel.com from your PC for a variety of Customer Care services:
• Browse for information on your BlackBerry 6510, Nextel phones,
coverage areas, rates and other Nextel services. View and download user's
guides, try out our interactive virtual products and service demos, find
answers to frequently asked questions, order accessories, locate service and
repair centers, send a message, and more.
• For self-service on your Nextel account, go to MyNextel and choose from
a variety of options: view your billing statements, pay your bill, reset your
Voice Mail password and more.
• Contact Us online to make changes to your account: add Nextel Online and
other services to your handheld, change rate plans, learn about your bill,
and more. Simply click Contact Us to send us an email request. Our
representatives will make every effort to respond to your request within 24
hours. Or, contact Customer Care at 1-800-639-6111 or dial 611 from your
BlackBerry 6510. When overseas, contact Nextel Worldwide Customer
Care for assistance, at +1-360-662-5202 (toll-free from your BlackBerry
6510).