Chapter 8: Troubleshooting
Check the antenna/cable connections ( Chapter
The station may have broadcast difficulties. Try
The sound may be muted. Press VOLUME.
If you hear no sound, try setting the MTS feature
to Stereo mode ( page 38).
If you are not receiving a second audio program
from a known SAP source, make sure the MTS
feature is set to SAP mode ( page 38).
If you hear audio that seems “incorrect” for the
program you are watching (such as music or a
foreign language), the SAP mode may be on. Set
the MTS feature to Stereo mode ( page 38).
Remote control problems
Remove all obstructions between the remote
control and the TV.
The remote control batteries may be dead.
Replace the batteries ( page 21).
If the TV still does not act as expected, use the
Reset Factory Defaults procedure ( page 28).
Channel tuning problems
The channel may have been erased from the
channel memory by the Programming channels
automatically feature. Add the channel to the
channel memory ( page 26).
The channel may be blocked by the LOCK
feature. Unblock the channel ( page 42).
If you are unable to tune digital channels, check
the antenna configuration ( page 25). If you
are still unable to tune digital channels, clear all
channels from the channel list and reprogram
channels into the channel memory ( page 26).
If you are still unable to tune digital channels,
use the Reset Factory Defaults procedure (
page 28). Also see “TV stops responding to
controls” and “Other problems” ( page 54).
Closed caption problems
If the program or video you selected is not
closed-captioned, no captions will display (
If text is not available, a black rectangle may
appear. If this happens, turn off the closed
caption feature ( page 37).
A closed-caption signal may not display
correctly in the following situations: a) when
a videotape has been dubbed; b) when the
signal reception is weak; or c) when the signal
reception is nonstandard ( page 37).
Rating blocking (V-Chip) problems
If you forget your PIN code: While the PIN code
entering screen is displayed, press four times
within 5 seconds. The PIN code you previously
stored will be cleared ( page 39).
feature is available for
Make sure the HDMI cables with the HDMI
Logo ( ) are used.
When the connected REGZA-LINK
does not work correctly after you have changed
settings of the device, turn off your TV and
unplug the power cord, then plug and turn on
If several devices are connected, REGZA-LINK
feature may not operate properly.
Read the instruction manual furnished with the
For HDMI cables
Make sure to use cables with the HDMI Logo
( ) ( page 14).
For Legacy source
Some legacy HDMI sources may not work
properly with the latest HDMI TV products, due
to new standard adoption.
Media Player problems
Make sure that devices are connected correctly.
Incorrect behavior may occur with a USB HUB
Photo files that was processed and edited by
using the PC’s application software may not be
able to be viewed.
The TV may select one format automatically and
play it when contents that support two or more
formats are played.
Confirm contents of USB storage device are
formats that correspond with this TV
( page 44).