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Compaq DAT AutoLoader Reference Guide
Compaq Confidential – Need to Know Required
Writer: Debbie McRill Project: Compaq DAT AutoLoader Reference Guide Comments:
Part Number: 326817-003 File Name: g-ch6 Troubleshooting.doc Last Saved On: 12/20/99 2:42 PM
■
Determine whether the Autoloader is the cause of the problem:
!
The DAT AutoLoader heads have been cleaned within the last eight
hours of use.
! Verify the DAT AutoLoader switches and jumpers have been set
correctly.
! The power and signal cables are connected correctly and the
controller is seated properly.
! If multiple SCSI devices are used, be sure that each device has a
unique SCSI ID.
!
The DAT AutoLoader passes the Compaq Diagnostics test.
!
Check to make sure you have the latest Options ROMPaq.
! Run Compaq System Configuration Utility and check for conflicts.
Software
Make sure that:
■
The correct software drivers are being used. (Make sure that the
operating system driver for the DAT AutoLoader matches the drive
type.)
■
The tape backup software supports the DAT AutoLoader hardware you
are using.
If none of these software problems above apply, try reinstalling the tape
backup software.