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Troubleshooting
Receiver Collar is not beeping
or correcting.
• Check battery to make sure it is installed properly.
• Check that both lights are lit on the Fence Transmitter. If not, perform the “Short
Loop Test” (page 17).
The Receiver Collar is
beeping, but the pet is not
responding to the Static
Correction.
• Test the Receiver Collar with the Test Light walking toward the Boundary Wire.
• If the Test Light fl ashes, check the fi t of the Receiver Collar.
• Trim your pet’s fur where the Contact Points touch the neck and/or purchase longer
Contact Points by contacting the Customer Care Center at 1-800-732-2677.
• Repeat training steps to reinforce training.
• Purchase a stronger Receiver Collar by contacting the Customer Care Center at
1-800-732-2677.
The Receiver Collar has to be
held on top of the Boundary
Wire to activate.
• Replace battery.
• Adjust Boundary Width Control knob clockwise to increase the distance from the
Boundary Wire that the Receiver Collar activates. You can also adjust the Boundary
Control Switch to another setting.
• If using a Double Loop, make sure Boundary Wires are separated 3 to 5 feet.
• If the Receiver Collar still has to be held on top of the Boundary Wire, contact the
Customer Care Center at 1-800-732-2677.
The Receiver Collar activates
inside the house.
• Turn the Boundary Width Control knob counterclockwise to decrease the distance
from the Boundary Wire that the Receiver Collar activates.
• Make sure the Boundary Wire is not running too close to the house. The signal can
transmit through the walls of your house.
• Make sure Boundary Wires are twisted from Boundary to the Fence Transmitter.
I have an inconsistent signal.
• Make sure Fence Transmitter is at least 3 feet from large metal objects or appliances.
• Make sure all Boundary Wire turns are gradual.
• Make sure the Boundary Wire is not running parallel to and within 5 feet of
electrical wires, neighboring containment systems, telephone wires, television or
antenna cables, or satellite dishes.
• If a neighboring containment system may be causing an inconsistent signal, contact
the Customer Care Center at 1-800-732-2677 to see if a different frequency system
will help your situation.
The Power and Loop Indicator
Lights are off.
• Check that the Power Adapter is plugged into the Fence Transmitter.
• Try plugging into another 120-volt outlet.
• If the lights still do not come on, the Fence Transmitter and/or Power Adapter
needs to be replaced. Contact the Customer Care Center at 1-800-732-2677.
The Power Light is on, the
Loop Indicator Light is off,
and the Fence Transmitter
loop alarm is sounding.
• Make sure both ends of the Boundary Wire are plugged into Boundary Wire Terminals
and that
1
⁄2 inch of the insulation is stripped so that the copper wire is exposed.
• Perform the “Short Loop Test” (page 17) to determine if the Fence Transmitter needs
to be replaced or if the Boundary Wire is broken.
• If the Fence Transmitter is functioning properly, you have a break in your Boundary
Wire. See the “Locating a Break in the Wire” (page 17) section in this guide.
Additional Information
• The Boundary Wire is buried so that it is not accidentally tripped over or cut. Use care when using a weed eater or when
digging near the Boundary Wire to prevent damage.
• The system should only be used with healthy pets. Contact your veterinarian if you have concerns about the medical
condition of your pet (medication, pregnant, heart conditions, etc.).
• This system is not for vicious or aggressive pets. If your pet may pose a threat to others, DO NOT USE THIS SYSTEM.
If you are unsure if your dog is aggressive, please consult your veterinarian or a certifi ed trainer.
• The PetSafe
®
In-Ground Fence
™
is for residential use only.
• The Static Correction will get your pet’s attention, but will not cause harm. It is designed to startle, not to punish.
• Test the Receiver Collar at least once a month to verify that it is functioning properly. Check that it activates at the
Boundary Wire. Battery life depends upon how often the Receiver Collar is activated.
• Remove the Receiver collar from your pet when indoors for the comfort of your pet.
• Never leave the Receiver Collar on your pet for more than 12 consecutive hours.