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General Whirlpool Bath Troubleshooting Guide
PROBABLE CAUSES PROBLEM REMEDY
Pump/Motor does not start.
Pump/Motor operates but no fully
adjustable jets are functioning.
Pump/Motor operates but air is not
injected into water.
Pump/motor does not shutoff.
Water leakage from pump unions.
Pump/motor shuts off by itself or with
wall timer, before set time elapses.
No power to pump/motor.
Pump/motor not plugged in.
Magic Touch switch - air tube not
connected to switch or to air switch
on pump/motor.
Pump/motor faulty.
Jets are closed.
Suction cover may be clogged.
Air entrapment.
Air valves closed.
Magic Touch switch - air tube not
connected to switch or to air switch
on pump/motor.
If a wall timer is used, the timer is
defective
Overtightened, O-ring may be
pinched or improperly seated, under
tightened.
Motor thermal protection has
deactivated pump/motor due to
overheating. (Supply voltage low.)
GFCI tripped.
Inadequate supply wiring.
Reset GFCI.
Insert plug fully into outlet.
Reconnect tube to Magic Touch
switch or to air switch pump/motor.
Replace pump/motor assembly.
Open jets by rotate counterclock-
wise.
With motor turned off, remove safety
cover and remove any debris.
Replace suction cover before
operating.
Ensure that water level is at least 1"
(25 mm) above the highest jet.
Open air control valves.
Reconnect tube to Magic Touch
switch or to air switch pump/motor.
Replace timer.
Untighten unions check and reseat
O-ring. If O-ring has been pinched
out of shape, replace (refer to
Service Support number below).
When tightening union nuts, hand
tighten only.
Let motor cool; thermal protection will
reset. Check for proper ventilation.
(Check supply voltage.)
Reset GFCI. If it continues to trip do
not use this unit. Disconnect the unit
and have the problem corrected by a
licensed electrician before using.
Consult a licensed electrician to
correct wiring to unit.
NOTE: If unit is within the warranty period, contact Jacuzzi Whirlpool Bath Service Support at (866) 905-2289 with bath's serial
number before work is started. The Serial Number is located on the Specification/Serial Number Plate. See page 13.
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Jacuzzi Whirlpool Bath© U961000G 2/05