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2010 Portable Spa
LTR20101000, Rev. C
Appendix
www.calspas.com
57
Manufacturer Warranty
Cal Spas electronic component warranty is extended
through the manufacturer of the product including, but
not limited to: televisions, stereos, UV water sanitizer
components, etc. Spa covers are warranted for one year by
manufacturer (except for Promo, Premium, and Platinum
spa covers, which are warranted for 90 days) unless
otherwise specied.
Warranty Performance
In the event of a malfunction or defect covered under
the terms of this warranty, the factory authorized selling
dealer is responsible for performing all necessary repairs.
To obtain service, contact the selling dealer. In the event
the consumer is unable to obtain satisfactory customer
service from the selling dealer, written notication must
be given to the LMS Customer Relations Department
within 30 days of the reported failure. In the event of
any warranty replacement, all labor costs (not limited to
removal, replacement, and installation) and shipping costs
are the responsibility of the spa owner. There will be no
charge for parts on a covered item. However, the LMS
Service Agent may assess a reasonable travel or mileage
charge per service call, which may include diagnostic time.
If LMS determines that repair of a covered item is not
feasible, LMS reserves the right to replace the defective
merchandise with merchandise equivalent or equal in value
to the original merchandise. In the event of any warranty
replacement, all removal, replacement, installation and
shipping costs are the responsibility of the spa owner.
Proration of Warranty
Units determined by the Company to be non-repairable
will be replaced on a prorated basis with the same or a
comparable unit. The user will be charged one percent of
the current retail cost for each full month of ownership from
the date of purchase through the date failure is determined
to be non-repairable. This charge will be waived during
the rst twelve months of ownership.
Warranty Limitations and Exclusions
This warranty is void if the spa has been subject to
negligence, alteration, misuse, abuse, repairs by non-
LMS authorized personnel, incorrect electrical installation,
installation by unqualied personnel, installation without
a permit if required by local codes, installation of any
component other than by the manufacturer, acts of
God (including, but not limited to, acts of nature and
surrounding environments), and any other cases beyond
the control of LMS.
Examples of common acts invalidating this warranty
include, but are not limited to:
Use of spa in a non-residential application.•
Scratches caused by normal use.•
Operation of spas water temperature out of the normal •
operating range of 32˚F (0°C) to 118˚F (47.8°C).
Damage caused by incorrect water level (low, overow, •
etc.).
Damage caused by extreme weather conditions (hot, •
cold, etc.).
Damage caused by dirt, sand and calcium.•
Damage caused by clogged lter cartridges. See lter •
cleaning recommendations in this owner’s manual.
Damage caused by continued operation of this spa with •
either a known or an unknown problem.
Damage caused by tri-chlor, acids, chlorine tablets, any •
oating chemical devices, or any spa chemicals not
authorized by LMS.
Damage caused by improper water chemistry. (High •
levels of chlorine, bromine, calcium, pH and other
excessive chemical levels.)
Damage caused by direct sunlight. Spas should always •
be covered when not in use.
Damage caused as a result of failure to follow operating •
instructions as dened within this owner’s manual.
Damage caused by incorrect electrical installation, •
electrical brownout, voltage spikes, or operation of spa
out of voltage range by more than ±10%.
Spas improperly installed or placed on non-approved •
surfaces.
Although shell cracks, which are breaks in the shell that go
all the way through, are covered by this limited warranty,
cosmetic scratches, gouges and crazing are not considered
cracks and are not covered.
The limited warranty applies only to spas normally used for
personal, family or household purposes.
For relocating your spa without voiding your warranty,
contact Customer Service for relocation procedures.
Replaceable service items such as lters, light bulbs, pillows,
jet inserts, and lter covers are specically excluded from
the limited warranty.
Spa covers and stereo systems are delivered with their own
manufacturer’s warranty. For more information, please see
their warranties in the owner’s information package that was
delivered with your spa for more information.
Equipment adjustments (such as pressure switch
adjustments) are specically excluded from this warranty.
Disclaimers
This limited warranty is made with the express understanding
that the spa is not an essential device or medical device as
dened under State and Federal Law. LMS shall not be liable
for loss of use of the spa or other incidental or consequential
costs, expense or damages, which may include but are
not limited to removal of permanent deck or other custom
xtures or the necessity for crane removal. Any implied
warranty shall have duration equal of the applicable warranty
stated above. Under no circumstances shall LMS or any of
its representatives be held liable for injury to any person or
damage to any property, however arising.
Legal Remedies
This limited warranty gives you specic legal rights and you
may have other rights, which may vary from state to state.
Customer Service
See your Cal Spas dealer for a copy of the applicable
warranty, details, and any questions you may have regarding
the warranty coverage on your spa.