Filter
Top Products
3938
Troubleshooting
Problem: I Canʼt Register Bridge on the APP/Web
Use this Troubleshooting guide to help you through any
issues. If you are still having problems, check the web site
or give us a call and we will be happy to help you out.
Possible Solutions:
Make sure you have pressed the “REGISTER” button once.
Itʼs located on the bottom of the Acu-Link Internet Bridge.
Newer firmware may need to be downloaded. RESET THE
ACU-LINK INTERNET BRIDGE by PRESSING AND
HOLDING the “REGISTER” button for at least 12 seconds
OR unplugging the power adaptor for at least 2 minutes.
Make sure that DHCP is enabled on the router that the
Bridge is connected to. Most routers have DHCP enabled
by default.
Check your network router settings- if MAC address
filtering security is enabled, your router may be “ignoring”
outbound communication from the Acu-Link Internet
Bridge. Consult your home network router manufacturers
instruction manual for more information.
If security is enabled on your network, temporarily disable
it and try registering the Acu-Link Internet Bridge again.
You may have a malfunctioning router, reset your router or
try a different network connection port on your router.
Problem: No Power to Bridge
Possible Solutions:
Make sure that the power adapter and power cable is
firmly connected and that power is being provided to the
Acu-Link Internet Bridge.
Problem: Bridge is not “Seeing” any Sensor(s)
Possible Solutions:
Make certain that the sensor(s) have fresh batteries
installed. NOTE that it may take up to 20 minutes for the
Acu-Link Internet Bridge to re-synchronize with the sensor
when batteries are replaced. ALWAYS use lithium batteries
in outdoor sensors when the temperature is BELOW -4ºF
(-20ºC).
Make sure sensor(s) are within the 330 ft. wireless range.
Minimize large metallic or thick stone surfaces between
the sensor(s) and the Acu-Link Internet Bridge.
Make sure that sensor(s) AND the Acu-Link Internet Bridge
are at least 3 ft. away from “noisy” electronic devices and
appliances like computers, microwaves, TVʼs, etc.
RESET THE ACU-LINK INTERNET BRIDGE by PRESSING
AND HOLDING the “REGISTER” button for at least 12
seconds OR unplugging the power adaptor for at least 2
minutes.
Relocate the Acu-Link Internet Bridge and/or the wireless
sensor(s). Both units must be within 330 feet (100m) from
each other.
If your sensor data is not showing up or if the wireless
signal is displayed with an “X” on the web site or on the
mobile APP, the bridge is not picking up the sensor signal.
(877) 221-1252
www.AcuRite.com