Napoleon Grills PTH31GT Patio Heater User Manual


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Troubleshoong
Problem Possible Causes Soluon
Low heat / Low ame when
valve turned to high.
For propane - improper lighng
procedure.
For natural gas - undersized supply
line.
Ensure lighng procedure is followed carefully. The
valve must be in the o posion when the tank valve
is turned on. Turn tank on slowly to allow pressure
to equalize. See lighng instrucons.
Pipe must be sized according to installaon code.
Burners burn with yellow
ame, accompanied by the
smell of gas.
Possible spider web or other debris. Thoroughly clean burner venturi. See general
maintenance instrucons.
Burner will not light with the
igniter, but will light with a
match.
Dead baery / or installed incorrectly.
Loose electrode wire or switch
terminal wires.
Improper gap at electrode p.
Replace with heavy duty baery.
Check that electrode wire is rmly pushed onto the
terminal on the back of the igniter. Check that the
lead wires from the module to the ignion switch (if
equipped) are rmly pushed onto their respecve
terminals.
The gap can be adjusted by bending the p in or out.
Unl a spark is achieved.
Humming regulator. Normal occurrence on hot days. This is not a defect. It is caused by internal vibraons
in the regulator and does not aect the performance
or safety of the gas torch. Humming regulators will
not be replaced.
Burner output on “high”
seng is too low. (Rumbling
noise and uering blue
ame at burner surface.)
Lack of gas.
Supply hose is pinched.
Dirty or clogged orice.
Spider webs or other maer in venturi
tube.
Propane regulator in “low ow” state.
Check gas level in propane cylinder.
Reposion supply hose as necessary.
Clean burner orice.
Clean out venturi tube.
Ensure lighng procedure is followed carefully. All
valves must be in the o posion when the tank
valve is turned on. Turn tank on slowly to allow
pressure to equalize. See lighng instrucons.
Pilot will not light.
(if equipped)
Lack of gas.
Obstrucon in pilot orice.
Dirty pilot electrode.
Aer turning pilot knob to high, wait approximately
20-30 seconds for air to purge the gas supply line
while pressing igniter.
Clean pilot orice.
Clean pilot electrode.
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