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Malfunction Cause Remedy
Water leaks from
the bottom of the
case near the
outlet, and there is
no flow from the
handset.
The pressure relief valve
in the tank has been
triggered, (the shower
has a pressure relief
valve assembly that
works to reduce the
damage if the outlet is
blocked or the unit is
frozen).
Resolve the blocked outlet,
and replace the tank
assembly.
When the relief valve
operates a small rubber
ball is ejected.
Reset the relief valve
assembly, refer to
Maintenance "Relief Valve
Setting"
The water can not
be turned off.
Replace the flow
regulator assembly.
The pilot valve is faulty.
Broken diaphragm.
The supply pressure is
below the minimum
requirement.
Replace the flow regulator
assembly.
Contact the local water
authority.
Check the static water
pressure. Note that the static
pressure may fall below
minimum requirement when
other appliances are drawing
water; for example, the
dishwasher or washing
machine.
If the fault persists, contact
Customer Services.