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14.0 Troubleshooting Procedures
In the event your Jacuzzi® Premium spa is not working the way it should,
please first review all the installation and operating instructions in this
manual and check the message on the panel display. If you are still not
satisfied it is working properly, please follow the appropriate troubleshooting
instructions. Note: If any of the supply cords to the accessories are dam-
aged, they must be replaced by authorized service personnel.
14.1 None of the Components Operate (e.g. Pump, Light)
Check the following:
1. Is there power to the spa?
2. Is the household circuit breaker tripped?
3. Call your authorized dealer.
14 .2 Pump Does Not Operate but Light Does
Press the JETS Button:
1. If no water movement is detected, make sure power is going to the spa
and check the water level. If it does not solve the problem, contact your
authorized Jacuzzi Premium dealer.
2. The main pump operates but no water flows to jets. Pump may not be
properly primed. This can happen after the spa is drained and refilled.
Press the JETS 1 button several times, never leaving the motor on for
more than 5 to 10 seconds at a time. Turn power off and let the air out
by loosening the cap on the diverter valve and/or remove the filter.
Refer to section 8.2 (page 15). Make certain you tighten the diverter
cap and/or reinstall the filter before turning on spa power and restarting
the pump.
14.3 Poor Jet Action
1. Press the JETS 1 button to make certain the pump #1 is on.
2. Depress the air control to the “on” position.
3. Check for dirty filter. Clean, if necessary.
4. Make sure jets are all the way open.
14.4 Water is Too Hot
Reduce thermostat setting so the circulation pump turns off.
14 .5 No Heat
1. Check thermostat setting.
2. Keep the spa cover in place while heating.
3. Check the settings to see if your spa is in economy mode (page 28-29).
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