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Question:WhodoIcallwithquestionsaboutmy
GrandHallPatioHeaterassemblyorif partsare
damagedormissingfrommyshippingbox?
Answer:CalltheCustomerServiceHelpline
8am- 8pmCST,MondaythroughFriday,at
1-888-317-7642.
Question:CanIconvertmyPatioHeaterfromLPgas
tonaturalgas?
Answer:No,thispatioheaterismanufacturedtoexact
specificationsandisCSADesignCertifiedforLPgas
useonly.Foryourownsafety,conversionkitsarenot
availableandanyattempttoconvertyourpatioheaterto
naturalgaswillvoidyourproductwarranty.
Question:WhenIoriginallystartedmypatioheater
therewassomesmokeandanodorcomingfromthe
Reflector.tsthisnormal?
Answer:Yes,atfirstuse,thePatioHeaterReflector
mayemitaslightodorandsmokeduetothebum-off
ofoilsusedinthemanufacturingprocessofthis
aluminumpart.Thisistobeexpected.
Question:Theradiusof warmthfrommypatioheater
seemstovary,sometimesgreaterandsometimeswith
lesscoveragearea.Whataffectsthisradius?
Answer:Variousweatherconditionsaswellasthe
placementofyourpatioheatercanaffecttheradius.
Withoutwindsandwithtemperaturesabove40de-
greesFahrenheityoucanwarma radiusupto4feet.
Higherwindsandcolderairwillreducethewarming
radius.
Question: The Patio Heater will not light. Why?
Answer:
• The burner is not lit.
• Low gas pressure. Be sure LPG Cylinder is filled.
• Manual valve not in "IGN / HIGH" position.
• The gas line may need to be purged.
Question: Why won't the burner stay lit?
Answer:
• May be excessive winds. Position your patio
heater in a more protected area away from
wind of 10 mph or more, with proper
clearances.
• Low gas pressure. Be sure LPG Cylinder is filled.
• The gas line may need to be purged.
Question: Howshould I clean my Patio Heater?
Answer: Keep the Burner Assembly and its compo-
nents clear of dirt cobwebs by brushing or wiping the
areas clean. Do not spray cleaners into the emitter
grid because of potential harm to internal components.
The stainless steel post and reflector can be cleaned
with a stainless steel spray cleaner and a soft cloth.
Do not use gasoline, paint thinner or any other cleaning
agent that can be combustible or corrosive.
Question: Where can I buy replacement parts?
Answer: For the repair or replacement parts you need
call 8am - 8pm CST, Monday through Friday at
1-888-317-7642. Use only Grand Hall authorized parts.
The use of any part that is not Grand Hall authorized
can be dangerous and will also void your product
warranty.
Question: Sometimes Ihear a humming sound
coming from my regulator. What causes this?
Answer: This is not to be confused with the "hissing"
sound associated with leaking gas. The humming noise
you may hear is the sound of gas flowing through the
regulator. You may have heard a similar sound at the
gas meter at your home. Reasonable humming should
be expected and will not affect the performance of your
patio heater.
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