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CANDELIER
™
PROBLEM POSSIBLE REMEDIES
Fan will not start • Check the main circuit fuses, circuit breakers, and wall switch position. Check
all wire connections. Make sure the power is turned off during this inspection.
• The fan receiver is defective. Replace the fan receiver.
• Check the frequency setting: Turn the power off at the circuit breaker for the fan
that is not functioning only. Check that the jumper switches match in both the
receiver and the transmitter.
Fan wobbles or shakes excessively • Be sure the canopy pin is set properly into the slot on the ball.
• The hanger bracket is attached too loosely. Make sure the hanger bracket is attached
tightly to the ceiling and the downrod assembly is secured fi rmly.
• The downrod is attached to the downrod base too loosely. Make sure all the screws
are securely tightened.
Fan is noisy during operation • Tighten the canopy screws and mounting plate assembly. Make sure the wire nuts
inside the canopy and switch housing are not touching the metal parts and that
they have not fallen off the wire splices. Tighten as necessary.
• Tighten the blade holders to the fl ywheel (or direct drive motor) and the blades
to the bladeholder screws.
• Make sure all the screws in the motor housing are snug but not overly tight.
Fan does not run on low speed • If fan is new, it may need to be “broken in.” Run at high speed for several days.
Please refer to this troubleshooting guide before requesting service or contacting your dealer for assistance.
TROUBLESHOOTING TIPS